Refund policy

Last Updated: August 25, 2026

AtOutfitpop, we want customers to have a clear and reliable shopping experience. This Return & Refund Policy explains our return window, order cancellation process, return eligibility, return method, return shipping responsibilities, refund procedures, and contact information.

This policy applies to purchases made through https://outfitpop.shop/.

1. Order Cancellations

If you need to request cancellation of an order, please contact us as soon as possible at info@outfitpop.shop.

We will make reasonable efforts to assist with cancellation requests before an order has entered processing or has shipped.

Once an order has entered processing or has shipped, cancellation may no longer be possible. In that case, the customer may request a return after delivery in accordance with this Return & Refund Policy.

IfOutfitpop cancels an order after payment has already been successfully processed, the applicable amount will be refunded to the original payment method.

2. 30-Day Return Window

AuraVibe offers a 30-day return policy.

Customers may request a return within 30 days after delivery.

Return requests submitted after the 30-day return period may not be eligible unless otherwise required by applicable law.

3. Return Eligibility

To be eligible for a standard return, the item must generally be:

Unworn and unused
In the same condition in which it was received
With original tags attached, when applicable
In its original packaging, when applicable
Returned with any accessories or components originally included
Accompanied by valid order information or proof of purchase

Items that do not meet the applicable return conditions may not be eligible for return unless the item was received damaged, defective, incorrect, or return rights are otherwise required by applicable law.

4. How to Request a Return

To request a return, please contact us at info@outfitpop.shop within 30 days after delivery.

Please include:

Order Number
Email Address Used at Checkout
Reason for the Return Request

After reviewing your request, we will provide return authorization and detailed return instructions when the return is eligible.

Please do not mail a return before receiving return instructions fromOutfitpop.

Returns sent without sufficient order information or without following the provided return process may experience processing delays or may not be accepted if they do not meet the requirements of this policy.

5. Return Method

Returns are accepted by mail only.

Authorized returns should be mailed according to the instructions provided byOutfitpop.

For customer-paid returns, we recommend using a trackable shipping service and keeping the return tracking information until the return and refund process has been completed.

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

For standard returns that are not caused by an error byOutfitpop, including:

Change of mind
Style or personal preference
Ordering the wrong size
Ordering the wrong color
Ordering the wrong item
No longer wanting the item

the customer is responsible for the return shipping cost.

AuraVibe does not charge a restocking fee for eligible returns.

AuraVibe Responsibility

If an item arrives:

Damaged
Defective
Incorrect

AuraVibe will cover the reasonable return shipping cost or provide a prepaid return shipping label when applicable.

Please contact us before returning the item so we can review the issue and provide the appropriate instructions.

7. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at info@outfitpop.shop.

Please provide, when reasonably available:

Order Number
Description of the Issue
Clear Photos of the Item
Photos of Relevant Packaging or Shipping Damage

After reviewing the issue, we will provide an appropriate resolution depending on the circumstances.

This may include replacement, refund, return authorization, or another reasonable resolution.

8. Non-Returnable Items

The following items may not be eligible for return:

Items clearly marked as Final Sale or Non-Returnable on the product page before purchase
Items that have been worn, washed, used, altered, or modified after delivery
Items damaged after delivery for reasons not caused byOutfitpop
Items missing original tags, packaging, accessories, or included components where their absence materially affects the condition or resale value of the item

These exclusions do not apply where an item was received damaged, defective, incorrect, or where return rights are otherwise required by applicable law.

9. Exchanges

AuraVibe does not guarantee direct exchanges for all products.

For standard returns involving size, color, style, or preference, the simplest option is generally to return the eligible item according to this policy and place a new order for the preferred item.

10. Return Inspection

After an authorized return is delivered toOutfitpop, we will inspect the item to confirm whether it meets the applicable return requirements.

Customers will be notified after the return has been reviewed.

11. Refunds

If a return is approved after inspection,Outfitpop will initiate the refund to the original payment method within 7 business days after completing the inspection.

AfterOutfitpop initiates the refund, your bank, credit card company, PayPal, or other payment provider may require approximately 5–10 additional business days to post the funds to your account.

12. Original Shipping Charges

If a shipping charge was paid on the original order, that charge is generally non-refundable for returns based on customer preference or other reasons not caused byOutfitpop.

13. Late or Missing Refunds

IfOutfitpop has confirmed that a refund has been initiated but you have not received it within the expected timeframe, check your payment account again, contact your payment provider, or contact us at info@outfitpop.shop.

14. Restocking Fee

AuraVibe does not charge a restocking fee for eligible returns.

15. Return Address

Authorized returns should be sent to:

AuraVibe
115 Crystal Ln
Batesville, Mississippi 38606
United States

16. Related Store Policies

For additional information, please review our Shipping Policy, Payment Terms & Billing Policy, Privacy Policy, and Terms of Service.

17. Contact Us

If you have questions regarding returns, refunds, exchanges, damaged items, or an order, please contact us:

Brand Name: outfitpop
Website: https://outfitpop.shop/
Email: info@outfitpop.shop
Phone: +1 8325453237
Business & Return Address: 6122 Sebastian Hill Dr, Katy,TX, 77494, United States